Relationships are not always a cakewalk, and they can be even more difficult if the channels of communication are not in proper working order. A good healthy dose of conflict isn’t necessarily bad or a sign that things are failing. Conflict offers a chance for growth and learning about oneself and another. It does help, however, to be skillful with words and the approach. Below is a helpful list of guidelines for improving your line of communication when obstacles arise within your relationships.
When sending messages:
1. CONFRONT DIRECTLY rather than ignore, grumble, or give up. Examples of confronting directly might be “Can I give you some feedback?” or “Can we talk?”
2. DESCRIBE the behavior rather than attack the person. For example, you might say…”When I saw…” or “When I heard you say…”
3. INFORM rather than withhold. When informing the other person, you might say “I thought it meant… or “I…
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